Customer Support Helpdesk Setup

Overview

Helpdesk platforms streamline customer service, improve response times, and centralize communication. Tools like Zendesk and Gorgias turn support from a cost center into a customer retention engine.

Common Use Cases

  • Centralizing email, chat, and social support

  • Automating responses with macros and bots

  • Building customer service dashboards and SLAs

  • Enabling agents to respond faster with context

Who is this for?

  • Brands with growing ticket volumes or response times

  • DTC companies scaling post-sale support

  • Operators launching multi-channel support

  • PortCos looking to improve NPS or CSAT

Why Claymore Connect

We match you with support tech consultants who understand customer operations and configure tools to scale — not just function.

Zendesk, Gorgias, Freshdesk, Help Scout

Workflow automation and SLA setup

Knowledge base and self-service tools

CRM and ecommerce integrations

Sample Results

  • 30% faster ticket resolution

  • 50% of support volume handled by automation

  • 2x CSAT improvement in 60 days

What to Look for in a Call Center Vendor

  • Platform experience and ticketing logic

  • Automation and tagging strategy

  • Integration with Shopify or CRM

  • Reporting setup for agent performance

Related Services

  • Chatbots

  • Email/SMS Support

  • Retention Strategy

  • CRM Integration

Get Matched with a Helpdesk Setup Expert

We’ll introduce you to a vendor who handles your customer support with professionalism, performance, and speed.