Customer Retention Consulting

Overview

Retention consulting helps businesses identify why customers leave — and how to keep them. From lifecycle communication to subscription management and churn diagnostics, it’s one of the fastest ways to increase profitability. The right partner drives measurable retention and LTV gains.

Common Use Cases

  • Reducing churn in subscription or recurring-revenue businesses

  • Analyzing customer segments and lifecycle metrics

  • Mapping and improving onboarding or support flows

  • Designing winback, upsell, or re-engagement strategies

  • Improving support team performance

Who is this for?

  • SaaS, e-commerce, and service businesses with recurring revenue

  • PortCos focused on increasing margin or lifetime value

  • Founders under pressure to improve retention metrics

  • Customer success teams with low visibility or tools

Why Claymore Connect

We match you with customer success and retention experts who know what drives loyalty — and what doesn’t. From quantitative audits to full program design, they turn data into action.

Churn analysis and segmentation

Retention playbooks and lifecycle comms

Tech stack integration and process improvement

CSAT/NPS setup and program management

Sample Results

  • 22% churn reduction in 90 days

  • $1.2M in retained ARR after onboarding overhaul

  • 4x return on customer winback campaign

  • New upsell motion added $200K/month

What to Look for in a Retention Consultant

  • Track record in your business model (SaaS, DTC, etc.)

  • Ability to diagnose and quantify churn drivers

  • Communication and support flow mapping

  • CS and marketing collaboration

  • Strong analytics and behavioral segmentation

Related Services

  • Marketing Automation

  • SMS & Email

  • Customer Support Optimization

  • Funnel Optimization

  • Revenue Analytics

Get Matched with a Retention Expert

We’ll connect you with a retention partner who can help keep your best customers longer.