Call Center Outsourcing

Overview

Outsourced call centers provide sales, support, or customer service teams for businesses that need consistent, scalable human interaction — without hiring in-house. Whether inbound, outbound, or blended, the right vendor ensures trained reps, measurable KPIs, and integration with your systems.

Common Use Cases

  • Handling inbound customer service calls

  • Outbound sales or appointment setting

  • Managing overflow or after-hours support

  • Replacing or supplementing in-house agents

  • Scaling operations during growth or peak periods

Who is this for?

  • Consumer brands with high call volumes

  • Healthcare, finance, home services, and logistics

  • PortCos centralizing customer support

  • Operators optimizing cost and performance of sales teams

Why Claymore Connect

We connect you with vetted call center vendors who meet your operational, technical, and cultural needs — whether domestic, nearshore, or offshore.

Inbound, outbound, and blended service options

Voice, SMS, email, and chat channel support

Integration with CRM and ticketing systems

KPI-driven management and reporting

Sample Results

  • 2x appointment volume from outsourced team

  • 30% cost savings vs. internal team

  • 95% CSAT from offshore customer support group

  • Fully operational team launched in under 14 days

What to Look for in a Call Center Vendor

  • Industry experience and agent training programs

  • Availability in your required hours/languages

  • CRM and telephony integration (e.g., Zendesk, HubSpot, RingCentral)

  • Clear SLA and reporting structure

  • Cultural alignment and quality control

Related Services

  • CRM Integration

  • Lead Gen Services

  • Review Management

  • Customer Retention Consulting

  • Chatbot Support

Get Matched with a Call Center Partner

We’ll introduce you to a vendor who handles your calls with professionalism, performance, and speed.